Terms of Sale
Effective Date: April 1, 2015
Welcome to the Galactic Ink online headquarters for North America (Site), which is operated by Galactic Ink LLC, a Florida limited liability company with its principal place of business located at 7575 Kingspointe Parkway, Suite #3, Orlando, Florida 32819. We created this Site to let users residing in the United States (you) to obtain information about and make online purchases of Galactic Ink products (Products). By making a purchase on this Site, you acknowledge and agree that your purchase is governed by and subject to these Terms of Sale.
Certain Information About Us
Florida law requires that prior to accepting payment from a buyer, we disclose the following information to the buyer:
- Our Legal Name: Galactic Ink, LLC
- Our Business Address: 7575 Kingspointe Parkway, Suite #3, Orlando, Florida 32819
- Our Phone Number: (407) 242-3452
Also, pursuant to Florida law, within 30 days of accepting payment for a purchase order made on the Site, we will do one of the following: (1) shipping the order to the buyer; (2) making a full refund to the buyer; (3) sending the buyer an email notice of an anticipated delay in delivery and offering to make a full refund within 1 week if the buyer so requests; or (4) shipping a substitute product of equivalent or superior quality to the buyer, with an option for the buyer to return the substitute product for a full refund of the purchase price previously paid by the buyer plus the cost of returning the substitute product.
Our E-Commerce Service Provider
We use the e-commerce service vendor WooCommerce and First Data and GoDaddy to host the entire checkout and payment process on the Site, including shopping cart, checkout page and payment processing, for purchases made on the Site.
No Wholesale or Resale
We do not wholesale and do not allow our Products to be resold at a profit. By making a purchase on the Site, you warrant that you are purchasing our Products for your own personal, family or household use only, and not for resale. If you breach this warranty, we may terminate your account and cancel/reject all your orders.
North America Only
The Site accepts orders with shipping and billing addresses located in only the United States.
We aim to display our Product information on the Site as accurately as possible. However, because actual colors you see depend on your monitor or device, we cannot guarantee your monitor’s or device’s display of any color will accurately reflect actual Product color or finish. Also, information displayed on the Site may contain typographical or other human errors and may not be 100% complete or current despite our efforts. Accordingly, we cannot guarantee any Product image or description will be accurate in all respects.
We do not guarantee the availability of any Product displayed on the Site. We reserve the right, without notice or liability to you, to change, discontinue or stop the offering of any Product.
Price; Shipping/Handling Charges; Duties & Taxes
The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order confirmation email and on the purchase receipt enclosed with the shipment. We may change prices at any time without notice. Price increase will only apply to orders placed after such increase takes effect.
Product prices do not include shipping/handling charges. Shipping/handling charges depend on the delivery method you select at checkout, and will be added to your order total. Such charges will be set out as a separate item in your shopping cart and on your purchase receipt.
Depending on the shipping destination of your order, sales tax, value-added tax (VAT), customs duty, and/or other government-assessed charges (collectively “Duties & Taxes”) may apply to your order. By making a purchase on the Site, you agree to be solely responsible to pay applicable Duties & Taxes. Where required by law, applicable Duties & Taxes will be added to your order total at checkout and will be set out as a separate item in your shopping cart and on your purchase receipt.
All prices, shipping/handling charges, and Duties & Taxes (if applicable) are in US Dollars, unless expressly otherwise stated.
Your order is merely an offer to purchase the Product(s) listed in your order from Galactic Ink on terms and conditions set forth in these Terms of Sale. All orders placed are subject to acceptance in our sole discretion. Your receipt of an order confirmation does not signify our acceptance of your order. We may require additional verifications or information before accepting any order.
We reserve the right to refuse or cancel an order for any reason, including, without limitation: Product unavailability; incorrect billing information; prevention of any actual or suspected fraud; errors in product or pricing information; and problems identified by our payment processing vendor First Data. If your order is cancelled after your credit card account has been charged, we will issue a full refund to your credit card account (as applicable).
Change or Cancellation of Order
We allow our customers a two (2) hour window upon submitting an order on the Site to make an order change or cancellation request. Please send your change or cancellation request to our email address. Upon processing of your change or cancellation request, we will send you a confirmation email. We do not accept a change or cancellation request received after this 2-hour window. If you have a change of mind after placing an order and it is too late to change or cancel, you should wait for the package to arrive and then return the unwanted item(s) to us for a refund on those items returned.
We accept online payment by Visa, MasterCard, and AMEX. By placing an order on the Site, you warrant that: (i) all payment information provided by you is truthful and accurate; (ii) the credit card account you use to pay for your order has sufficient funds to cover the full transaction amount of your order (i.e., purchase price plus applicable Duties & Taxes and shipping/handling charges), and is active and has not expired or been canceled; and (iii) you are the holder (or an authorized user) of the credit card account you use to pay for your order, and you authorize the full transaction amount of your order to be charged to your designated card account.
All payment processing for purchases made on the Site is handled through the e-commerce service vendors WooCommerce and First Data. If you pay by credit card, at checkout WooCommerce and First Data may perform a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. If the issuer of your payment card refuses to or does not authorize payment for any reason, you will be notified of this immediately during checkout. Your card also may be declined if (i) the billing information given does not match the bank records, (ii) your card has expired or has been cancelled by the issuing bank, or (iii) a potential fraud or security issue is detected on your card.
Upon successful checkout, your credit card account (as applicable) will be charged the full transaction amount. “Successful checkout” means the occurrence of all of the following: (i) you confirm and submit your order; (ii) we accept your order; (iii) if you pay by credit card, First Data successfully completes a pre-authorization check on your card; and (iv) your card’s issuing bank has not declined the transaction for any reason.
In an effort to provide our customers with a secure shopping environment, we have taken the following steps:
- We use the e-commerce service vendors WooCommerce and First Data to process the entire checkout and payment process on the Site, including shopping cart, checkout page and payment processing, for purchases made on the Site. The First Data payment gateway is PCI-compliant, meaning that it complies with the Payment Card Industry (“PCI”) data security standards with respect to your credit card information.
- All payment processing is handled on GoDaddy secure servers. At checkout you enter and submit your credit card account information to First Data on a secure checkout page hosted by GoDaddy. Your payment information is then transmitted in encrypted form using the industry-standard Secure Sockets Layer (SSL) technology. Galactic Ink does not store your credit card account information once payment processing is completed.
- The Site and Galactic Ink’s servers do not store, process, or transmit your credit card account information.
Shipping & Delivery
We will use reasonable efforts to process your order within 24-48 business hours after it is accepted by us. Please note that we only process and ship orders Monday through Friday, during office hours, and do not operate on weekends or public holidays. Orders placed on a weekend or a public holiday will not begin processing until the next business day.
Because most of our Products are made based on licensing approval, processing and shipping times may vary according to availability.
We will notify you via email when your order has been shipped.
At checkout you will have the opportunity to choose from different shipping/delivery options. Shipping rates and delivery times will vary based on the method you choose.
Once an order has left our facility, it is in the care of the third-party shipping carrier. We are not responsible or liable for any errors or delays caused by the shipping carrier.
Once you have received your order, please open the package with care. We are not responsible or liable for any items damaged during the opening of your package.
Return and Refund Policy – Online Sale Only
The following describes our return and refund policy as applicable to purchases made on the Site:
- 30-Day Return Policy:
If for any reason you are unhappy with an item you purchased on the Site, you may, subject to the “Restrictions” set forth below, return the item to us within 5 days of receiving the item. Items must be returned in their original condition – unopened and unused.
Except where required by law, we do not accept return of the following items:
- customer damaged items;
- items that were marked “as is,” “no returns accepted,” “all sales final,” “final sale,” or with similar language at the time of sale;
- items not purchased on the Site.
- How to Return:
To return an item please:
mail the item with the original purchase receipt to the following return address:
Galactic Ink, LLC
Attn: Returns/Customer Service
7575 Kingspointe Parkway, Suite #3
Orlando, Florida 32819
You are responsible for paying the return postage. We do not accept COD deliveries. We are not responsible for return items lost in the mail.
If you received an incorrect, faulty or defective item, please immediately notify us via email. Please briefly describe in your email why the item is incorrect or faulty or defective. Upon receipt of your email, we will contact you and provide you with the option of either receiving a replacement or receiving a refund or store credit as described below. If we ask you to return the incorrect or faulty or defective item to us, we will send you a pre-paid return shipping label so that you won’t incur any return shipping cost.
- Refund or Store Credit:
Upon acceptance of your return, we will, based on the selection you made on your return form, (i) issue you a refund that equals 100% of the cost of the returned item, or (ii) provide you with a store credit that equals 110% of the cost of the returned item toward your next purchase on the Site. The “cost” of the returned item means the original purchase price (plus applicable Duties & Taxes) actually paid by you for the item, but excluding shipping/handling charges.
Shipping/handling charges cannot be credited or refunded, except that if you received an incorrect, faulty or defective item, we will, in addition to providing you with a refund or store credit as described above, refund the original shipping/handling charges paid by you.
- No Exchange:
At this time we do not offer exchange for returns.
To contact us, please use the information below:
Galactic Ink, LLC
Attn: Returns/Customer Service
7575 Kingspointe Parkway, Suite #3
Orlando, Florida 32819